After-Sales Service

All products purchased from Roselle Jewelry come with after-sales service:

Adjustments to the tightness of rings, bracelets, and bangles from Roselle Jewelry are not considered production defects. Please avoid exposing your Roselle Jewelry products to corrosive chemicals or harsh environments. While silver jewelry is coated with six layers of platinum to resist oxidation, exposure to corrosive chemicals or harsh environments can alter the appearance of your Roselle Jewelry products. Such chemicals include, but are not limited to, liquid polish, swimming pools, hot springs, and spa facilities.

Please retain your receipt as proof of purchase. Roselle Jewelry provides the following after-sales services:

• Free lifetime cleaning: professional cleaning is free of charge for the lifetime of your jewellery.
• Free repair of manufacturing defects: within 1 (one) month from the date of purchase. For pieces set with small diamonds, loss of small diamonds caused by a manufacturing defect is covered for 3 (three) months from the date of purchase.
• One-year labour-free service: within 1 (one) year from the date of purchase, labour is free for refinishing, polishing, ring resizing, re-plating, prong repair and other repairs. Required materials, such as additional gold or plating solution, are charged as a single quoted fee, which will be confirmed with you before work begins.

Normal wear and tear, misuse, discoloration, and loosening or loss of the main stone caused by impact, dropping, or other accidental or human factors are not covered under the warranty.

Roselle Jewelry Care Kit is not covered under the warranty and is non-refundable or exchangeable.

The warranty does not include replacement for lost items. All repair cases are inspected by Roselle Jewelry’s repair technicians, whose assessment of whether an issue is a manufacturing defect or damage caused by the wearer is final.

In case of any disputes, Roselle Jewelry reserves the right of final decision.

Force Majeure

Roselle Jewelry shall not be held liable to users or any third party for any failure to provide the requested services accurately due to reasons of force majeure (including natural disasters, fires, floods, accidents, riots, wars, government policies, strikes, or any circumstances beyond Roselle Jewelry's control).

 

For more details, please visit our Online Shopping Terms and Conditions